1. What is Shadelani?
Shadelani is an online boutique based in Melbourne, Florida, offering stylish jewelry and clothing selected for quality, elegance, and everyday wear.
2. Do you design or manufacture your products?
We offer a carefully curated selection of jewelry and clothing chosen for their style, quality, and everyday elegance.
3. Where are you located?
We are based in Melbourne, Florida, and serve customers across the United States and Puerto Rico.
4. Do you have a physical store?
No, Shadelani is currently online only.
5. How long does shipping take?
Orders are usually processed within 1 to 3 business days. After that, standard shipping typically takes 5 to 10 business days in the United States and 7 to 14 business days in Puerto Rico.
6. Do you offer returns or exchanges?
We offer returns on eligible clothing items within 10 days of delivery. Jewelry is final sale due to hygiene reasons. If your item arrives damaged, defective, or incorrect, please contact us through our Contact Us page within 48 hours of delivery. For full details, please see our Refund Policy.
7. What materials are your jewelry made of?
Our jewelry may include materials such as gold plating, stainless steel, and other durable fashion jewelry materials. You can find material details in each product description.
8. Will the jewelry tarnish?
Proper care helps your jewelry last longer. We recommend avoiding water, perfumes, and harsh chemicals, and storing pieces in a dry place.
9. How can I track my order?
Once your order ships, you’ll receive a tracking number by email so you can follow your delivery.
10. Do you restock sold-out items?
Some items may be restocked depending on availability. Because our collections are curated, some pieces may be limited and may not return once sold out.
11. What payment methods do you accept?
We accept major credit and debit cards, PayPal, Shop Pay, Apple Pay, and other secure payment methods available at checkout.
12. Is my payment information secure?
Yes. Payments are processed through secure and encrypted checkout providers.
13. Do you offer international shipping?
No, not at this time. We currently ship within the United States and Puerto Rico.
14. How can I contact Shadelani?
You can reach us anytime through our Contact Us page.
15. Do you use Facebook, Instagram, or TikTok ads?
Yes, we may use advertising platforms like Facebook, Instagram, and TikTok to share relevant products and promotions. For more information, please see our Privacy Policy.